Client emails sort themselves, and response times stay under control
Every email in the shared inbox instantly gets a category, a priority and an owner. If a reply is late, the system escalates it on its own, all the way up to the manager.
In-house buildA ready-made system for support and shared inboxes
- Response-time control
- Escalation up to management
- AI explains its decision
01How it works: email → AI triage → Slack notification and request log → deadline control
01Before
When every client email lands in one shared inbox, someone sorts it by hand. Important messages get lost between spam and routine questions, emails have no owner, and delays only surface once the client is already unhappy.
02What changed
- Sorted from the first second
the AI gives every email a category and a priority, assigns an owner and filters out spam.
- The owner knows right away
a Slack alert with the gist of the request.
- Deadlines under control
every 5 minutes the system checks deadlines and escalates anything overdue: owner → team lead → manager.
- Transparent logic
the AI explains why it chose a category and priority, so a manager can see it and correct it.
03How it works
- 01
An email arrives in the shared inbox
- 02
The AI sets the category, priority and owner
- 03
The owner gets an alert and the request gets a deadline
- 04
Anything overdue escalates up the chain on its own
The same approach, built for your task
Here it's a support inbox. The same triage works for any incoming stream.
- 01A shared sales inbox
enquiries, invoices and questions go straight to the right person.
- 02HR and recruiting
CVs sorted by vacancy and priority.
- 03Accounting
invoices and statements filed in the right folder with a payment-due reminder.
- 04Beyond email
Telegram, website forms and any other incoming channel.
You set the routing rules and deadlines; the system sticks to them.
Under the hoodTechnical details for specialists
- Decisions with reasons
the model explains why it chose a category and priority, so the logic is visible and easy to correct.
- Scheduled deadline checks
a separate workflow checks deadlines every 5 minutes and escalates overdue requests by level.
- One request database
every email is a row with an owner, a deadline and a status.
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